Knowledge Base

This page is intended to help with some of the frequently asked questions that we receive. If you cannot find what you are looking for or have a suggestion of what you think would be helpful, you can give us a call at (785) 864-4258 or Report a Problem with our online form.

Passwords

How to Change Novell, Outlook, SAKU, FSKU, and HRSA Passwords
How to Create Complex Passwords

Outlook
Find answers to frequently asked Outlook questions, such as adding multiple profiles, creating rules, and tips on keeping your mailbox within its size limit.

Web Account Security
Find steps to enhance the security of your web accounts.

Your Network Drives
An explanation for each network drive letter.

Printers
Choose the printer you want to print to and the link will install it for you.

Monitor & Keyboard Cleaning
Instructions on how to properly clean your monitor and keyboard.

File Storage Options
Data Storage Options for Computers Without 3½ Floppy Drives.

Flash Drive Encryption
Instructions for creating a securely encrypted flash drive for sensistive information.

NetStorage
You can access your Novell network drives, such as your U: and G: drives, from home!

Microsoft Office
Find answers to questions about Office XP, such as restoring mail merges in Word.

Shared Directory Access Instructions
In order to ensure the security of student data, shared directories should replace any insecure method of transfer of confidential data, such as email.

Computer Virus and Security Alerts
KU's IT Security Office has an excellent page that contains tons of information regarding viruses, scams, and issues.

Computing Workshops at KU
Calendar of workshops offered, ranging from Basic PC Navigation to Advanced Programming.

Securing Your Home PC and Wireless Network
ATS does not support our users' home workstations or wireless networks; however, we have been asked plenty of times for recommendations. Please use at your own risk.

Protecting Yourself from Identity Theft